Privacy Policy

Last updated: March 2026

1. Introduction

GuideMate is committed to protecting the privacy of its users and their clients. This privacy policy describes how we collect, use, and protect your personal information.

2. Data Controller

OLA ALPINE SOLUTIONS SASU (Simplified Joint Stock Company) 84 Route de la Lauzette 05310 Champcella, France SIREN: 938 878 675 Email: contact@guidemate.app

3. Data Collected

3.1 Guide Data

We collect:

• First and last name
• Email address
• Phone number
• Organization information
• Login and usage data

3.2 Client Data

We collect through guides:

• Full name
• Email address and phone number
• Postal address
• Medical information (allergies)
• Insurance information
• Emergency contact
• Experience level

4. Processing Purposes

4.1 Main Services

• Client and activity management
• Communication between guides and clients
• Activity planning and organization
• Equipment management
• Customer support and technical assistance

4.2 Service Improvement

• Usage analysis to improve our services
• Development of new features
• Technical problem resolution

5. Legal Basis

The processing of your data is based on:

• Contract performance: To provide our services
• Consent: For sensitive data (medical)
• Legitimate interest: To improve our services
• Legal obligation: To comply with regulations

6. Data Retention

6.1 Retention Period

• Active accounts: For the duration of the subscription
• Client data: 3 years after last activity
• Billing data: 10 years (legal obligation)
• Technical logs: 12 months

6.2 Deletion

You can request deletion of your data at any time. Data will be deleted within 30 days.

7. Data Sharing

7.1 General Principle

Your data is never sold or transferred to third parties for commercial purposes.

7.2 Technical Subcontractors

We use technical service providers to operate our services:

• Data hosting (Supabase)
• Payments (Stripe)
• Customer support (Crisp)
• Analytics (Vercel Analytics)

These providers act solely as subcontractors and may not use your data for their own purposes.

7.3 Legal Obligations

We may share your data if required by law or to protect our rights and the security of our users.

8. Data Security

8.1 Technical Measures

• Encryption of data in transit and at rest
• Two-factor authentication
• Continuous security monitoring
• Regular backups
• Strict access control

8.2 Staff Training

Our team is trained in data protection best practices and signs confidentiality agreements.

9. Your Rights

9.1 GDPR Rights

You have the right to:

• Access: View your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Retrieve your data in a structured format
• Objection: Object to processing
• Restriction: Limit the processing of your data

9.2 Exercising Your Rights

To exercise your rights, contact us at contact@guidemate.app. We will respond within 30 days.

10. Cookies and Similar Technologies

We use cookies to improve your user experience, analyze site usage, and personalize content. You can manage your cookie preferences in your browser settings.

11. International Transfers

Your client and activity data is hosted on servers located within the European Union (Supabase, EU region).

Some technical subcontractors (Vercel Speed Insights, Stripe) may process data outside the EU. These transfers are covered by appropriate safeguards: standard contractual clauses approved by the European Commission or adequacy decisions.

12. Modifications

This policy may be updated. Significant changes will be notified by email and published on our website.

13. Contact

For any questions about this privacy policy: Email: contact@guidemate.app Address: OLA ALPINE SOLUTIONS, 84 Route de la Lauzette, 05310 Champcella, France SIREN: 938 878 675 Data Protection Officer: contact@guidemate.app

14. Supervisory Authority

You have the right to file a complaint with your local data protection authority if you believe your rights are not being respected.